Update Request Guidelines

Effective 12:01 AM EDT Friday, July 1, 2022, GPA Digital Help Desk support will be significantly reduced. The 24/7/365 Help Desk that GPA has maintained in the past will only be available to publish time-sensitive alerts and messages that protect American citizens’ safety. Other website updates, including routine alerts and messages, will be the responsibility of mission staff.

Please use the template below for requesting a site update from the Embassy Service Desk Team:

Content to Post:  Please be very specific about the content to be posted, include a Word Document with the text if at all possible.  Please understand that any content submitted may have its formatting edited to comply with the Publishing Standards.

Related Images:  Please attach images in their original .jpg or .gif format (do not include them in the Word document) and supply us with the following:

  1. Where should the image go?
  2. What is the caption (remember to make this as brief as possible, there is a character limit in this field)
  3. What is the ALT Tag?
  4. Who should receive credit for the photo?

Note: Images that do not contain this information will not be posted, as it is required to maintain section 508 compliance.

Location of Content:  Please provide us, in detail, where the content should be placed within the site.  For example; as a “Press Release post and in the Home Page Slideshow”.

E-mail request to: gpadigitalhelp@state.gov

Request Example:


Content to Post: Please see attached Word Document

Related Images:

img1.jpg: Caption – Ambassador Smith gives a speech.  ALT: Photo of man at podium.  Credit: State Dept. (place in Latest Embassy News)

img2.jpg: Caption – Ambassador Smith greets visiting dignitaries. ALT: Photo of man shaking hands with group of people. Credit: AP Images (Place on page)

Location of Content: Press Release post in News & Events, Home Page Slideshow

Special Requests: Please contact me if there are any questions.

Note:  When attaching images or documents to requests, be sure to use the “attach” feature in your e-mail program.  do not just paste them within the document, as this can cause issues with our ticket system.