Ask a COVID-19 Question with YEXT

Greetings from Washington!

In light of our current Global COVID-19 circumstance, with feedback from senior management and in cooperation with Consular Affairs, GPA is partnering with a new integration for Mission sites that will further support American Citizens with help and information during this crisis. It will help to deliver answers to people’s questions about repatriation and COVID-19 at this critical time where Americans abroad are fearful and confused about how we may help.  We are happy to announce that this new tool is now LIVE and ready for missions to incorporate on each Mission site’s  COVID-19 country page.

YEXT will offer cutting-edge search capability, consolidation and centralized information from various properties like State.gov and Travel.State.Gov. Most importantly, it understands natural language questions so users may get the answers they are looking for and hopefully it will alleviate local embassy phone traffic.

We appreciate, if with your help we could get all Missions to complete this request by COB on Friday (April 10, 2020). As always we are here to assist so you can your request via email to gpadigitalhelp@state.gov.

To integrate this tool cohesively, please follow the steps below:

Navigate to your Country’s local COVID-19 post (same as is linked on your home page beneath the slideshow: https://sample2.usembassy.gov/covid-19-information/). 

  1. Add New Shortcode to COVID-19 post:

    Open COVID-19 post in EDIT.
    In the description field click the ‘Text’ tab, beside the ‘Visual’ one
    Add {post-content blog_id=24 id=30333} (use [ ], not { }, we use them for this display because the integration will go LIVE within this description field if we use the exact, true punctuation and our purpose here is to display the sidebar functionality) at the very top of content.
    Update the Post.
    View Post to Review that the change displays. (Should appear as on our sample link above.) 
  2. If Desired the New Shortcode may be added to any page/post sidebar:

    Open post/page in EDIT.
    If not done already, Select Custom Sidebar (YES)
    Scroll down to SHORTCODES (listed in alphabetical order)
    Click SHORTCODES either 1 or 2 or 3 or 4  from list of SIDEBARS
    Scroll up to SIDEBAR ELEMENTS
    Click on the Tab  below for SHORTCODES (#above)
    Enter Ask a COVID-19 Question into SHORTCODE HEADINGS 1 field.
    In the CONTENT field of the page or a TEXT BOX, Enter the following Shortcode:
    {post-content blog_id=24 id=30333} (use [ ], not { }, we use them for this display because the integration will go LIVE within this description field if we use the exact, true punctuation and our purpose here is to display the sidebar functionality)
    Update the Post.
    View Post to Review that the change displays.

Thank you so much and if you have any questions require support for this implementation, please reach out to us at gpadigitalhelp@state.gov

Office of Global Web
GPA